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HELLO. WE'RE COCOON.

If you need help with one of your Cocoon products, please visit support.cocoonproducts.com.au

If you have any feedback you would like to share with us please complete the form below

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A reminder that we have a large amount of support material here: https://support.cocoonproducts.com.au
I have checked the support material, but still have an issue: Yes

Just a reminder, our products are available exclusively through ALDI stores Australia, find your local store here: https://storelocator.aldi.com.au
We also have a range of accessories and a limited amount of Certified Refurbish products available at our online store: https://cocoonproducts.com.au/shop

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To help get things moving speedily, please attach a copy of your proof of purchase and any supporting photos/videos:

Balco Brands Pty Ltd
6 Prospect Place
Boronia VIC 3155
1300 663 907
help@cocoonproducts.com.au

Postal Address
PO Box 537
Bayswater Business Centre 3153

Note: As we deal with issues surrounding COVID-19, our shipping times may extend beyond our typical service. We are also unable to offer local pickup for online orders for the time being. We appreciate everyone bearing with us in these uncertain times

HELLO. WE'RE COCOON.

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