A reminder that we have a large amount of support material here: https://support.cocoonproducts.com.au
I have checked the support material, but still have an issue: Yes

Just a reminder, our products are available exclusively through ALDI stores Australia, find your local store here: https://storelocator.aldi.com.au
We also have a range of accessories and a limited amount of Certified Refurbish products available at our online store: https://cocoonproducts.com.au/shop